AI for Customer Support

AI for Customer Support is the applied track for support teams deploying AI on the front line — where a wrong or made-up answer directly damages trust. It covers grounding AI responses in real, current knowledge (so the assistant cites the help centre instead of confabulating), designing the human-in-the-loop and escalation paths that catch the cases AI should not handle alone, drafting and triaging at speed, and measuring quality honestly. The throughline is the same discipline the rest of Alloy teaches: AI that is grounded and accountable, not just fast.